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        • SwitchyOmega
        • Insomniac
        • Opera
        • IE
        • Safari
        • Firefox
        • Chrome
        • iphone
        • Android
        • Another Nike Bot
        • YangTaoBrowser
        • Ximera
        • Mac
        • Surfinite
        • OctoBrowser
        • Windows 10
        • PVACreator
        • Alayu
        • Kameleo
        • Follow Liker
        • Antik
        • SENukeTNG
        • Undetectable
        • Ghost
        • ScrapeBox
        • Octoparse
        • Indigo
        • Apify
        • IXBrowser
        • Genlogin
        • Dolphin{anty}
        • Shadowrocket
        • FoxyProxy
        • Proxifier
        • Hidemium
        • Lalicat
        • VMMask
        • MBBrowser
        • XLogin
        • MoreLogin
        • linken sphere
        • Multilogin
        • Purple Bird Browser
        • adsvirgin browser
        • Sphere
        • Incogniton
        • MuLogin
        • GoLogin
        • VMLogin
        • Dicloak
        • Nstbrowser
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        • SwitchyOmega
        • Insomniac
        • Opera
        • IE
        • Safari
        • Firefox
        • Chrome
        • iphone
        • Android
        • Another Nike Bot
        • YangTaoBrowser
        • Ximera
        • Mac
        • Surfinite
        • OctoBrowser
        • Windows 10
        • PVACreator
        • Alayu
        • Kameleo
        • Follow Liker
        • Antik
        • SENukeTNG
        • Undetectable
        • Ghost
        • ScrapeBox
        • Octoparse
        • Indigo
        • Apify
        • IXBrowser
        • Genlogin
        • Dolphin{anty}
        • Shadowrocket
        • FoxyProxy
        • Proxifier
        • Hidemium
        • Lalicat
        • VMMask
        • MBBrowser
        • XLogin
        • MoreLogin
        • linken sphere
        • Multilogin
        • Purple Bird Browser
        • adsvirgin browser
        • Sphere
        • Incogniton
        • MuLogin
        • GoLogin
        • VMLogin
        • Dicloak
        • Nstbrowser
      • ISP Proxies Guide
        • Adspower
        • ClonBrowser
        • Hubstudio
        • Maskfog
        • BitBrowser
        • NestBroswer
        • Google
        • TigerAI browser
        • Edge browser
        • YunLark
        • SwitchyOmega
        • Insomniac
        • Opera
        • IE
        • Safari
        • Firefox
        • Chrome
        • iphone
        • Android
        • Another Nike Bot
        • YangTaoBrowser
        • Ximera
        • Mac
        • Surfinite
        • OctoBrowser
        • Windows 10
        • PVACreator
        • Alayu
        • Kameleo
        • Follow Liker
        • Antik
        • SENukeTNG
        • Undetectable
        • Ghost
        • ScrapeBox
        • Octoparse
        • Indigo
        • Apify
        • IXBrowser
        • Genlogin
        • Dolphin{anty}
        • Shadowrocket
        • FoxyProxy
        • Proxifier
        • Hidemium
        • Lalicat
        • VMMask
        • MBBrowser
        • XLogin
        • MoreLogin
        • linken sphere
        • Multilogin
        • Purple Bird Browser
        • adsvirgin browser
        • Sphere
        • Incogniton
        • MuLogin
        • GoLogin
        • VMLogin
        • Dicloak
        • Nstbrowser
      • Static Datacenter Proxies Guide
        • Adspower
        • ClonBrowser
        • Hubstudio
        • Maskfog
        • BitBrowser
        • NestBroswer
        • Google
        • TigerAI browser
        • Edge browser
        • YunLark
        • SwitchyOmega
        • Insomniac
        • Opera
        • IE
        • Safari
        • Firefox
        • Chrome
        • iphone
        • Android
        • Another Nike Bot
        • YangTaoBrowser
        • Ximera
        • Mac
        • Surfinite
        • OctoBrowser
        • Windows 10
        • PVACreator
        • Alayu
        • Kameleo
        • Follow Liker
        • Antik
        • SENukeTNG
        • Undetectable
        • Ghost
        • ScrapeBox
        • Octoparse
        • Indigo
        • Apify
        • IXBrowser
        • Genlogin
        • Dolphin{anty}
        • Shadowrocket
        • FoxyProxy
        • Proxifier
        • Hidemium
        • Lalicat
        • VMMask
        • MBBrowser
        • XLogin
        • MoreLogin
        • linken sphere
        • Multilogin
        • Purple Bird Browser
        • adsvirgin browser
        • Sphere
        • Incogniton
        • MuLogin
        • GoLogin
        • VMLogin
        • Dicloak
        • Nstbrowser
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    • Unlimited Residential Proxies
      • Get Proxy
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        • User & Pass Auth
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      • Get Proxy
        • API
        • User & Pass Auth
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  • TROUBLESHOOTING
    • Login abnormality
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    • Payment not received
    • SSL authentication error
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      • Dynamic IP cannot connect
      • Static IP cannot connect
  • FAQ
    • Product Problem
      • Is there a way to trace the target site back to us?
      • The IP test result does not match the region where I purchased and extracted it.
      • How many threads / connections can your proxy use at the same time?
      • Query the number of countries and IPs covered by each package
      • What is the difference between a static planning proxy and any other planning proxy?
      • What does an unlimited package mean?
      • How to detect the local IP address?
      • Does LunaProxy's residential proxy support authentication by username and password?
      • About the IP location database, and how to view proxy IP information?
      • What types of IPs does LunaProxy offer?
      • What is a Proxy Server and How Does it Work?
      • Residential Certification Methods
      • What proxy packages does LunaProxy provide
      • Can unlimited proxies select countries
      • The difference between dynamic residential and unlimited residential
      • The difference between dynamic residential and long-acting ISP
      • What is the difference between static IP and dynamic IP
      • Do I need to purchase additional traffic for static IP
      • How to extend the validity period of the proxy
      • What authentication methods are supported? What is the difference
    • Buy Problem
      • Will the traffic record my balance immediately after paying on your website?
      • Do you provide a trial or payment refund?
      • I paid for the wrong account!what should I do?
      • How long does it take to receive the proxy balance or activate my account?
      • How to solve the problem of buying the wrong package
      • How to solve the problem of IP not being able to renew
      • How to get an invoice
      • How to solve the problem of not receiving the proxy after payment
      • What are the payment methods
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  1. TROUBLESHOOTING

Payment not received

PreviousAccount bannedNextSSL authentication error

Last updated 2 months ago

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f you call up an order, you need to pay within 30 minutes. If you pay more than 30 minutes, it is considered an overtime payment, which will result in the failure to receive the proxy after the payment is successful. Therefore, in order to ensure your normal use, please note that the payment time should not exceed 30 minutes.

If you encounter the problem of payment not being received, please contact our official email:

and provide the following information:

  • Luna username

  • Package purchased: Please specify the product or package you purchased.

  • Order number: Please provide the order number so that we can quickly find the relevant order.

  • Screenshot of successful payment: Please provide a screenshot of successful payment, showing the successful transaction information.

  • TXID or transaction ID of virtual currency payment: If you use virtual currency to pay, please provide the TXID or transaction ID of the transaction.

After receiving your information, our customer service staff will help you query and solve the problem

support@lunaproxy.com