Payment not received
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Last updated
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f you call up an order, you need to pay within 30 minutes. If you pay more than 30 minutes, it is considered an overtime payment, which will result in the failure to receive the proxy after the payment is successful. Therefore, in order to ensure your normal use, please note that the payment time should not exceed 30 minutes.
If you encounter the problem of payment not being received, please contact our official email:
and provide the following information:
Luna username
Package purchased: Please specify the product or package you purchased.
Order number: Please provide the order number so that we can quickly find the relevant order.
Screenshot of successful payment: Please provide a screenshot of successful payment, showing the successful transaction information.
TXID or transaction ID of virtual currency payment: If you use virtual currency to pay, please provide the TXID or transaction ID of the transaction.
After receiving your information, our customer service staff will help you query and solve the problem